About this role

You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.

As a Technical Delivery Manager in BT Security, you will be a critical part of a Field & Infrastructure team that is responsible for the maintenance and delivery of estates to enable our specialist security operations. You will be working with a team of professionals who bring together the best networks and technology, that protects the UK Critical National Infrastructure and key global customers, making connections, creating new possibilities, and developing special services of high value to our customers. You will work collaboratively with other teams of BT engineering experts for the successful delivery of projects. 

You'll have the following responsibilities

• Be a customer champion, engaging with key customers and improving customer experience by delivering repair, provision and service availability performance with a focus on continuous improvement creating standout service. You will balance that excellent service with agreed timescales, performance standards and contractual agreements 

• You be a collaborative partner, managing escalations and work allocation whilst co-ordinating project delivery and working alongside the wider project team and other technical leads. 

• As a change agent, you will take ownership of requests for new projects and platform works from proposal generation and design concept through transition to in-life service ops.  You will help develop and support the pipeline of new projects and understand the impact on the workforce. 

You'll have the following skills & experience

You’ll definitely:

• Have typically worked on a range of projects with different complexities and client relationships, demonstrating excellent communication and stakeholder management skill

• Have the ability to resolve complex problems, demonstrating strong leadership capability and motivate high performing teams 

• Be an experienced delivery agent, with specific experience of delivering all aspects of work to clients directly and delivery of significant and time critical products 

• Have significant experience of leading and delivering complex projects, requiring management of short, medium and long-term timeframes 

• Have a high level of understanding of contractual commitments around delivery timescales and contractual obligations 

You might even:

• Have a good understanding of PRINCE2 functions 

Benefits

• Discounted BT Broadband, TV & mobile packages and BT products
• On target Bonus
• Share options and 10% pension contribution
• Professional development and paid for industry certifications/qualifications
• Flexible benefits/rewards including dental insurance, healthcare, gym memberships etc.
• Well-being support for you and your family
• 3 days paid volunteering a year
• Flexible and smart working (subject to business needs)

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!