About this role

We have a new and exciting role as a Business Improvement Manager 

You will be managing a business improvement team and delivering important projects. It will be an ever-changing environment, with the ability to put your stamp on the future of our company.

This job is a key role within GCB&A where you will be using your skills and expertise to shape the direction of BT and some of our most critical products and services.

Being data and evidence driven, you will propose new ways of working and create more efficient and effective ways of working that will contribute to BTs overall strategy and growth. 

You will have an inspirational mindset to deliver things not thought possible, as you make recommendations for process / procedural improvements which challenge the status quo to deliver end to end simplification.

You'll have the following responsibilities

• methodologies to evaluate existing processes and effectively deliver business process improvements.
• Coordinates the training of others in various business improvement models, following up with coaching as necessary ensure sustainment of new approach.
• Delivers consultancy and conducts analysis for projects, identifying and implementing opportunities for simplification, efficiency and enhancement to deliver business process improvements, customer satisfaction, cost reduction and revenue growth.
• Conducts testing of processes against agreed specifications, corporate standards, architecture and methods, and makes recommendations for process / procedural improvement.  

Connected behaviours:

• Change agent - You support change initiatives locally, adapting quickly and delivering change effectively.
• Inspiring communicator - You create inspiring messages, considering different perspectives and delivering simple communications.
• Team coach - You contribute to a high performing culture, empowering others through coaching and development.

You'll have the following skills & experience

• Systems thinking - You provide technical expertise to evaluate the impacts and links between structure, people, process and technology. You think through the whole systems context, new perspectives and insight before taking on projects.
• Taught your team how to do their roles more effectively 
• Undertook a teambuilding exercise and measured your team's motivation & feedback 
• Managed a low performing team to a successful outcome 
• Managed headcount and departmental costs when cost was under pressure 
• Made decisions in ambiguous situations using incomplete information or differing opinions (eg divided team loyalties or unclear deliverables). 
• Aligned project plans and objectives with BT strategy and values 
• Been a spokesperson for others on issues of integrity 
• Actively participated in strategy setting sessions 
• To suit the needs of a customer, colleague or client; moved outside of expected process or practice 
• Worked with people from other business locations or functions

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!