Where: Liverpool / Hybrid Working

Full time: Permanent

Salary: £20,000 plus on target bonus’s

What’s in it for you?

You’ll be joining one of the UK’s biggest Telecommunication companies. If you want a new career, a change in career or want to push yourself, look no further!

From day one, we offer a range of exciting benefits:

• Discounts off BT Broadband / BT TV & BT Sport
• 50% off a personal mobile phone, just for you!
• 30% off other mobile contracts for your friends and family
• Incentives throughout the year from vouchers to holidays!
• Yearly employee schemes like extra holidays & event days
• Pension scheme to protect your future

At BT we like to be honest. This isn’t an easy role. There, we said it. Customers can be frustrated or angry that they’ve lost their connection, or their bill is higher than expected.  So, it’ll be your job to calm the situation, ease the tension with empathy and warmth and get the problem solved.

But don’t worry! We provide full training, extra support for when you’re new and ongoing coaching after that. Once you’re in the full swing of things we can talk about your career and what your future at BT looks like.

Working from home approach:

We understand that work is something you do, and not somewhere you have to go all of the time. That’s why we strive to provide a hybrid working model that we call “Smart Working”. It allows you the flexibility to have a home & work life balance. Your manager will talk you through it once you’ve had a chance to settle in.

What would make you great at BT?

• You can get on well with people & build relationships
• You’re honest, respectful & can show empathy
• You’re able to have a difficult conversation when needed, in the right way
• You’re able to adapt & learn
• You always do your best for yourself and others

Does that sound like you? Of course it does! Here’s how to apply:

https://www.btcontactcentrejobs.com/jobs/vacancy/996/description