About this role

The purpose of this role is to define the technical requirements based on the customer experience requirements for a project/area, identify and remove detractors impacting customer experience. This role understands the business change needs and make them ready for technical development and to ensure successful implementation. The role is accountable for technical solutions that underpin the business solution to achieve business outcomes. 

You'll have the following responsibilities

• Accountable for ensuring requirements are understood by immediate stakeholders and deliver the desired business outcome with focus on the customer experience for a 9-12 month period

• Technical input to and review of business cases and contract bids, with specific domain or technical area of expertise that is not provided elsewhere in the business. 

• Managing costs against affordability and benefits as well as able to propose alternate approaches to remain within affordability constraints.  Able to make a commitment typically over a 12 month timeframe through use of robust governance process.

• Governing and delivering well defined scope of delivery within a 12 month business cases and contract bid, to underpin business commercial outcomes

• Responsible for delivering the right technology change using appropriate governance e.g. risk management, change control etc. ensuring “detractor” experiences are not introduced, or existing ones are identified and removed.

• Technical decision making and input into a  well-defined unit of a programme or business case

• Capture technical requirements and verify that they meet stakeholder needs. Able to validate that the technical solution will meet the requirements.

You'll have the following skills & experience

• Story-telling with data: strong skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences

• High proficiency in SAP ERP solutions, technical landscape, technical architecture and infrastructure and implementation best practice

MANDATORY:

Extensive experience of SAP ERP solutions and implementation on  a number of projects and in different organisations both in a client and supplier role

Benefits

• Competitive salary

• 25 days annual leave (plus bank holidays)

• 10% on target bonus

• Life Assurance

• Pension scheme

• Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.

• 50% off BT and EE mobile pay monthly or SIM only plans

• Exclusive colleague discounts on our latest and greatest BT broadband packages

• BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids

• 30% discount for friends and family on EE mobile pay monthly and SIM only plans

How to Apply

It's easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don't worry if you need to make changes - you'll have the opportunity to review and edit your work on the final page. We look forward to receiving your application!