About this role

Our Customer Lifecycle Managers will be the key support to the Senior Product Owner for these squads deputising ownership where necessary building personalised customer journeys, experiences and campaigns that help us to extend and deepen our existing customer relationships and building world class business cases and modelling with a test and learn mindset.

You'll have the following responsibilities

• Support setting the segment targeting and offer strategy and vision for a base journey e.g. Handset Upgrades
• Work alongside Senior Product Owners and Customer Lifecycle Managers to drive key commercial base KPI churn, SRC etc
• Help influence and shape requirements for new base activity from the wider business 
• Work with key business stakeholders to identify areas of optimisation
• Create end to end base journeys with inbound and outbound capability
• Work with the squad to develop and deliver campaigns across Digital & Retail
• Build business cases, using insight and modelling to build scenarios
• Drive base trials performance/KPIs including ensuring test and learn v control

You'll have the following skills & experience

• Commercial thinker 
• Strong customer focus
• Influencing and collaboration skills with an agile mindset
• Solution focused, always able to break through complex issues
• Use of insight to understand macro commercial and customer challenges and inform strategy and approach

Experience it is expected to have;

• Commercial/marketing experience 
• Ideally experience in working in agile operating models and working within squads

Benefits

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

• Competitive salary
• 25 days annual leave (plus bank holidays)
• 10% on target bonus
• Option to join the Healthcare Cash Plan
• Pension scheme
• Shares Plan
• Flexible benefits: cycle to work, childcare vouchers, healthcare, etc.
• Discounted BT products

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.