Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

ROLE RESPONSIBILITY

AS A PERSONAL SHOPPING CONSULTANT...

You will do much more than just meet expectations. Instead, you’ll provide a bespoke service to customers from all over the world, while you take enormous pride in maintaining our high standards, driving sales and hitting targets. Our customers expect impeccable service delivered by people with a genuine passion for a range of brands 

You will think of Selfridges as your own business and grow your client book within our stores, creating an exciting, luxury hub of styling and shopping. You will be experienced in servicing an affluent client base, paying particular attention to their fashion needs, as well as becoming a lifestyle guru. Being proactive and driven you will be one step ahead in the fashion world, networking in our store to raise your profile in this competitive environment. To do this you must be flexible, seizing opportunities to gain new clients in areas such as marketing/fashion events inside and out of Selfridges.

But above all things, you will give an exceptional and extraordinary service by surprising our customers, telling stories about products, sharing the latest fashion tips and be a driving force for our department store.

Experience in luxury retail will have sharpened your ability to understand customers and client’s needs. We are looking for someone who has passion for brands and styling and who understands teamwork. If you have experience working as a Personal shopper with a strong clientele, then you could soon be building your career with one of the world’s most famous retailers.

• Positively interact with potential and existing clients. Answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether that’s Personal Shopping, Elfridges or a Stylist appointment.
• Continue to deliver our unique service by maintaining customer care. Responding to client enquiries, booking and following up on deliveries and client alterations to name a few.
• Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations and laying out product options for the next client, to having refreshments ready for their arrival.
• Work confidently and collaboratively with various departments, from the wider personal shopping team, various departments and divisions, to Fashion Workroom, you strive to deliver exceptional service and standards.
• Stay ahead of the latest trends by taking every opportunity to expand your product knowledge, and being aware of competitor activity

THE IDEAL CANDIDATE

• Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
• A proud shopkeeper. You understand there are various elements of your role. From maintaining a clean and tidy environment, helping with cashing up and supporting the wider team when needed, you will be flexible in your role.
• Detail orientated. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
• Well informed. You are aware of store events services that may appeal to the Personal Shopping clients.
• A great communicator. You will adapt your style and service to suit customer needs and preference. Genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
• Known to be a sales and service expert.
• An example of our values, a trusted and respected colleague