Selfridges has always been much more than a shop. We’re a social space where everyone is welcome and feels a sense of belonging, a creative playground where culture and commerce collide, and an experimental hub where you can discover the most innovative and sustainable ideas in retail. We’re here to help make the world brighter. And you can be an important part of this. We’ll talk more about the role below, but before we get to that, let’s share with you the good stuff…  

Rewards and benefits 

Life at Selfridges is dynamic, exciting, and always evolving. As well as working with some of the most cutting-edge, iconic and boundary-pushing brands, designers and creatives, we also offer our team members opportunities to help make a positive difference through our network of communities, both within and outside Selfridges. Here are just a few of our rewards and benefits that help make our team experience that bit more extraordinary. 

• Flexible working options to benefit you, your family and your wellbeing that can include part-time, flexi-time, job sharing or working remotely 

• Generous annual leave that increases with length of service 

• Up to five paid volunteering days – from beach cleans to co-ordinating food and clothing donations 

• Family leave that suits your set up including Maternity, Paternity, Adoption, Surrogacy and Shared Parental leave policies 

• Defined pension contribution scheme  

• Generous bonus and/or commission scheme  

• Enviable team member discount including sale previews and double discount days 

• Exclusive local discounts on a range of restaurants, bars, beauticians and entertainment 

• Subsidised gym memberships  

• Annual travel pass and cycle-to-work schemes  

• A sustainable car salary sacrifice scheme 

• Several internal communities to get involved in from our Diversity Board and Green Warriors who are leading the charge on D,E&I and sustainability, to the Wellbeings who are always thinking of new ways to champion healthy minds, bodies and routines for our team members 

• Workplace Options, our confidential team member assistance programme for when life gets tricky or you need a little guidance 

• Access to a wide range of training programmes to help your career development 

Read on to find out how you can play your part in Reinventing Retail… 

ROLE RESPONSIBILITY

Job Introduction

Selfridges has a brilliant opportunity for an experienced Data Analyst. As a Customer Analytics Manager, you will join the Customer Analytics Team working on a wide range of customer analytics projects to support key business priorities, as well as responding to ad hoc requests for data/insights

As part of this, you will:

• Analyse large data sets, using Salesforce Tableau CRM to provide insights to key stakeholders, helping put the customer at the centre of decision making

• Work with stakeholders to better understand their requirements, and lead the delivery of key customer analytics projects, dealing comfortably with ambiguity.

• Support the analytics workstreams on key insight-driven projects involving cross-functional insights (e.g. research, analytics, NPS, market intelligence) to support key business priorities e.g. improving customer retention, understanding the Personal shopping customer

• Work with the Customer Analytics Manager to deliver key customer reports e.g. data capture rates, and deliver efficiencies in production/delivery through Einstein Analytics

THE IDEAL CANDIDATE

Essential:

• 3+ years of practical experience as an analyst in data-driven organizations
• Excellent SQL skills
• Proven experience dealing with large, complex datasets of different varieties (e.g. digital data, transactional data, marketing data) and evidence of being able to transform data into actionable insights
• Experience building dashboard or self-serve tools, with a preference for Tableau CRM (formerly Einstein Analytics - Salesforce)
• Strong Excel skills, including pivot tables and aggregation of data
• Time management skills: Ability to meet deadlines while dealing with multiple priorities.
• Passionate about the customer - you are passionate about improving the customer experience through delivering actionable insight
• Impeccable attention to detail
• A passion for solving new problems, learning new skills and furthering your understanding along the way.

Desirable:

• Previous Salesforce (Core or Marketing Cloud) experience
• Experience using web analytics software, preferably GA360
• Experience using mathematical/statistical methods to create models and/or forecasts is desirable. Familiarity with statistical software e.g. R, Python, is also a plus
• Experience in the retail sector